Ferguson Bath, Kitchen, & Lighting Gallery de Rockville, MD (2025)

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Cathy S.

Not surprised this site has terrible reviews. I ordered an obscenely expensive kitchen faucet that had a 5 week lead time. One week before the promised ship date, I called to confirm shipping and learned it wasn’t ordered and I’d have to wait another 5 – 6 weeks. But, hey, they offered to overnight it when it was finally ready. I will have to reschedule additional countertop fabricator, electrician, and plumber visits due to this delay and not be able to use my kitchen for another 5 – 6 weeks because imagine cooking without a sink. With all the options for purchasing, I wouldn’t rely on Ferguson to handle your orders, construction is hard enough without the added headaches and delays caused by this outfit.

Jean-Pierre L.

We used Ferguson two years ago for a full bathroom remodel and we were quite satisfied. This time around, for a second bathroom project, we had a really great experience. We worked with Paige Rickman who did an excellent job helping us select the right products. She also helped with the replacement by Kohler of a defective piece from two years ago. I can even praise their delivery service for their punctuality and their courtesy.

Susan K.

Customer service is a foreign concept here. We came to buy a hanging pendant light and found one we liked but the sales person said we couldn’t actually see what it looked like because they had no light bulbs! Unbelievable. why would we buy a light without seeing what it looked like when you turned it on? We asked if we could come back with our own bulb to see what it looked like and then she told us the wrong size bulb! Horrible.

Joey G.

Sold us a fluorescent bulb fixture not capable of dimming, when we requested a dimmable fixture. Also sold us the incorrect vanity piece that did not fit with the faucet they sold us (the vanity comes in many variations to accommodate different faucet/​plumbing set ups). Poor attention to detail.

Cathy B.

Cathy B
Germantown, MD
The time came to remodel the master bath and replace the outdated ceiling light in the kitchen.
I was not certain how to approach the selection of quality plumbing fixtures in the master bath. A friend suggested Ferguson Plumbing on East Gude Drive in Rockville. I am very happy that I called and made an appointment with showroom consultant Julianne Moore. Together we selected the faucet and shower controller, towel bar, shower curtain rod, all in oiled rubbed bronze, and such, along with a new acrylic bathtub and a medicine cabinet. A recessed light above the tub and the perfect chandelier-​type lighting fixture for the kitchen completed the order.
What I truly appreciated was immediate help when there was trouble. The cracked bathtub was replaced within 36 hours with the help of Julianne and her assistant Michelle Paumier. Immediate intervention saved construction delays. And when the medicine cabinet went missing from the order, Michelle found its hiding place in the warehouse. Excellent selection and customer service helped make a renovation job all the more worthwhile.

Todd H.

Ferguson is a great place to browse lighting and even buy niche pieces at fair prices. That’s about all it was good for. I then sat with a women about kitchens and it was the worst experience ever. She was extremely rude once we said we wanted to spend under 30k. I never was made to feel like I was beneath someone and not worth their time the way this woman did. I even asked to speak with a manager and was told that none would be available for at least 20 min. They took my number as I wasn’t going to wait but never called.
I then wanted a ceiling fan that I only saw at ferguson so I went all the way to Alexandria from Gaithersburg so I didn’t have to encounter this woman. I would give Alexandria 4 stars.